Refund policy
Return Policy: Free returns up to 30 days.
To be eligible for a return, your item must be undamaged and have it's original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at retexstudios.contact@gmail.com.Â
When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Â
You can always contact us for any return question at retexstudios.contact@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make it right asap.
Refunds
We will notify you once we’ve received your return (if shipping is requested) and update the refund status. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retexstudios.contact@gmail.com.Â